Employee Assistance Program

The State Employee Health Plan offers an Employment Assistance Program (EAP) through ComPsych at no charge for benefits-eligible employees, their spouses, dependents, and members of their household.

FAQs

EAP Resources and Access

The EAP provides confidential 24/7 access in multiple languages to a variety of helpful resources:

To speak directly 24/7 to a trained Guidance Consultant who will answer your questions and get you connected to the best resources to meet your needs:

Call : 1-888-270-8897

TTY: 800-697-0353

To access the portal, you need to create an account:

Go to Guidanceresources.com
Click Register
Enter Company Organization Web ID: SOKEAP
Create username and password
Optional: download the App: GuidanceNow

Access the EAP

Watch the EAP Video

One-on-One Counseling

Get connected to licensed mental health professionals at no cost who can provide you with the short-term support you need to navigate through the following issues:

Marriage and relationship concerns
Family and parenting questions
Depression and anxiety
Domestic violence
Emotional and stress related issues
Substance abuse and addiction
Grief and loss
Work related concerns

This support includes:

8 free solution-focused counseling sessions per incident per year
In-person, telehealth, phone, and chat options
Flexible times including evenings and weekends
A diverse network of providers giving you the flexibility to select your cultural, clinical, gender, and location preferences
Providers with availability for an appointment within two weeks of contact

Legal Services

Free legal advice from in-house attorneys on topics ranging from divorce, adoption, accidents, wills, trusts, and more.

Get assistance with referrals to regional attorneys who provide a free 30-minute consultation and a 25% off discount thereafter.

Financial Guidance

Connect to a team of in-house financial specialists who can provide free, confidential, and objective guidance on a range of issues including:

debt management
family budgeting
auto loans
home mortgages
estate planning
taxes

Work - Life Support

Qualified specialists provide free referrals and resources for a wide array of topics including:

Finding child and elder care
Home healthcare needs
Home repairs
Apartment search
Rent, utility, or food pantry assistance
Researching colleges or graduate schools
Making travel arrangements
Relocation and moving planning

Articles, Videos, Information and Other Resources

Get access to a free database of hundreds of great articles and videos on a vast array of specific topics under the following broad categories:

Wellness
Relationships
Work & Education
Financial
Legal
Lifestyle
Home & Auto
Working Abroad

Monthly EAP Webinars for 1 HealthQuest credit

ComPsych provides monthly webinars on a variety of wellness-related topics that are approximately 30-45 minutes long. Typically, the webinars are on the 1st Wednesday of the month at 1:00pm, but you have 7 days after the live event to watch the recording and earn your 1 HealthQuest Credit.

Registration is required, and you will need your 11-character State Employee ID Number that can be found on your paystub in HR Pay in order to receive the credit.

Frequently Asked Questions

If you are a benefits-eligible faculty and staff member, you, your spouse, your dependents, and all members of your household can access the EAP. Benefits-eligible employees who have been laid off/terminated can also use the EAP for six months after leaving employment at KU.

When you call, you will speak with a Guidance Consultant, a master’s- or PhD-level intake counselor who will collect some general information about you and discuss your needs. They will connect you to the appropriate resource based on the information that you provide.

If seeking counseling, the Guidance Consultant will provide the names of counselors who can assist you. You can then set up an appointment to speak with a counselor over the phone or schedule a face-to-face or telehealth visit

Yes, utilizing the EAP counseling services are strictly confidential. No identifiable information about your participation in the program is provided to your employer.

In order to be a current provider offered on your list of options, the provider must be able to schedule an appointment for you within two weeks, although many telehealth providers have much shorter availability.

Depending on your specific needs, you should be provided with more than one option for providers. If none are a good fit, you can call ComPsych and request more provider options.

Yes. You can also access counseling for anxiety, depression, stress, grief, life adjustments, and other emotional well-being needs

Services renew a year from the time of your first appointment. If you have a new issue, you can get 8 new sessions before the end of the year. ComPsych provides short-term, solution-focused counseling, and some issues may require longer-term care or a higher level of clinical care, available through your health insurance.

As a benefits-eligible employee, you are offered the 8 free counseling sessions through ComPsych as an optional benefit. There are also free on-campus counseling options for faculty and staff that may have limited availability:

KU Psychological Clinic

Positive Psychotherapy Clinic

There is also a wider array of local mental health providers that you can access through the behavioral health benefit in your medical plan. Depending on your insurance plan, you will be required to pay either a co-pay or the full amount of the session if your deductible has not yet been met.

Get assistance finding an in-network mental health provider directly from your insurance company:

Blue Cross Blue Shield

Call: 800-332-0307

Aetna

Call: 855-221-5656