000650

Trains and assists new and existing campus personnel in specific business processes, systems and University related policy and procedures. Provides troubleshooting and help desk related support for the area served. Problem solves and provides answers to questions pertaining to systems, policies, funding and processes.  May issue and resolve tickets generated by customers for support services. Works collaboratively with appropriate systems related team as well as other business related functions to help insure that campus¿s requirements are met. Trains users in use and functionality of the application and serves as the subject matter expert in how the system interrelates to business process and workflow activities to ensure efficient operations and customer satisfaction. #Associate¿s degree OR High School Diploma/ GED and 2 years of relevant experience.