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FAQs

When does Open Enrollment end?

Open Enrollment ends October 31 at 11:59 p.m.   We strongly encourage you to enroll early in October in case you need assistance.

What is Active Enrollment and why is there one for Plan Year 2019?

The State Employee Health Plan (SEHP) establishes Open Enrollment criteria it is an active enrollment. If you are enrolled in a medical plan in 2019, you must make an election during Open Enrollment for Plan Year 2020, otherwise your medical plan coverage will be defaulted to Plan N, with your same insurance company, at the same coverage level, and with a Health Reimbursement Account. 

Please remember that if you want to enroll in health care and/or dependent care Flexible Spending Accounts, or in HealthyKIDS, for the next plan year, annual enrollment is required and you must enroll during Open Enrollment.

Are there any exceptions to Active Enrollment / who can skip Open Enrollment? 

Employees who for PY 2019 waived medical insurance coverage and are not enrolled in Plans A, C, J, N or Q, or are enrolled in vision and/or dental coverage only, do not have to partiicpate in Open Enrollment.  As there is no enrollment in a medical plan, these employees will not be defaulted into a medical plan.  For those employees, if enrollment changes are not made during Open Enrollment, no change in coverage will be made.  Retirees enrolled in the SEHP retiree health plan will not be defaulted.  

How do I find out what my current benefits are today? 

You can log into MAP (Login using your KU ID and password) to access your current benefit elections.

When will the selections I make during Open Enrollment be effective?

Benefit plan elections made during Open Enrollment will be effective January 1st.  Premiums for the new Plan Year will be deducted from the first paycheck in January.

What happens if I just started employment with KU and I recently enrolled for benefits, do I have to participate in Open Enrollment?

Yes, you will need to elect coverage to be effective during the current calendar year and you will need to participate in Open Enrollment for PY 2020.to be effective January 1st.  Because Open Enrollment is active enrollment, if you enroll in a medical plan in 2019, you must make an election during Open Enrollment for PY 2020, otherwise your medical plan coverage will be defaulted into Plan N, with your same insurance company, at the same coverage level, and with a Health Reimbursement Account.  Elections made during the Open Enrollment period will be effective January 1st.

Where do I go to find out how much I spent on medical claims this past year?

This information is available to you online at your Blue Cross Blue Shield or Aetna account. 

Can I make changes after I complete the Open Enrollment process?

Yes, you can complete the Open Enrollment process many times during the month of October.  Elections in place as of 11:59 p.m. on October 31st, when Open Enrollment ends, will be your elections effective January 1st.    

Will I receive new ID cards? 

BCBS of Kansas and Caremark will send new ID cards to all members.

Aetna, Delta Dental, Surency Vision and Quest will send new cards to new members or members who make changes in coverage.

NueSynergy will send debit cards to new Flexible Spending Account (FSA) participants and to all Health Savings Accounts (HSA) / Health Reimbursement Accounts (HRA) participants.

 

Calculator-Tax Savings

This calculator allows you to estimate your federal income tax savings based on your Health Savings Accounts (HSAs) or Flexible Spending Accounts (FSAs) contributions.

Tax Savings Calculator

 

Glossary

Glossary of Health Coverage and Medical Terms

 

Contact Information

 

State of Kansas Health Plan Vendors

Aetna:  1-866-851-0754

Blue Cross Blue Shield:  1-800-332-0307

Caremark Prescription Drug Benefit 1-800-237-2767

Delta Dental: 1-800-234-3375

HealthQuest Rewards Program: 1-888-275-1205 (available 24/7)

NueSynergy 1.855.750.9440

Quest Diagnostics Lab Card Program:  1-800-646-7788

Surency Vision: 1-866-818-8805

Metropolitan Life Voluntary Benefit Plans:  1-800-438-6388

 

KU Benefits

Do you have questions about the Open Enrollment process? KU Benefits is here to assist you.

Hotline:  785-864-7402 to speak to a Benefits Specialist (Monday - Friday, 8:00 am - 5:00 pm CST) 

In Person: 150 Carruth-O'Leary, 8:00 a.m. to 5:00 p.m., M-F 
 
 
 
 

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