HR/Pay Troubleshooting
The information below provides assistance with resolving common HR/Pay issues you may encounter when using the system. If you need additional assistance, please feel free to reach out to us using the contact information provided below.
Training Materials
Please visit HR/Pay resources where you can download training materials that will help you navigate HR/Pay and perform common transactions.
Common User Issues
Below are common issues experienced by HR/Pay users and steps to help you troubleshoot your issue:
Contact Us
For additional assistance with HR/Pay, please contact us and we will be glad to assist you:
IT Customer Service Center - For Technical Assistance
- Email: itcsc@ku.edu
- Phone: 785-864-8080
- Hours: Visit IT Customer Support for current hours of operation.
HR/Pay Help Desk - For System Usage Assistance
- Email: hrpay@ku.edu
- Phone: 785-864-0600
- Hours: Monday - Friday: 8:00 a.m. to 5:00 p.m.
