HR/Pay Troubleshooting

The information below provides assistance with resolving common HR/Pay issues you may encounter when using the system. If you need additional assistance, please feel free to reach out to us using the contact information provided below.

Attention:  Absence Balances

 Tuesday, June 20, 2017 10:04 AM

Employee absence balances are not displaying for self-service features in HR/Pay for other than Discretionary Day (Employee, Manager Self Service and when submitting an Absence Request)

No balances were lost; all balances are still in the HR/Pay System.  This is due to the 27th payroll period in the fiscal year and a display issue.

It is anticipated the balances will be showing up again upon the completion of the first payroll period in the new fiscal year (absence view on 7/4/2017).

This is the final paycheck of the fiscal year so many employee have already reached their 176 maximum vacation accrual. For those who have reached the maximum 176, you will start earning vacation again for the period ending 7/1/17 which will show on the absence view on 7/4/17.

If it is critical for an employee to know their current absence balances, they may send an email to hrpay@ku.edu and staff will respond with the balance as time permits.

We do apologize for any inconvenience.

Training Materials

Please visit HR/Pay resources where you can download training materials that will help you navigate HR/Pay and perform common transactions.

Common User Issues

Below are common issues experienced by HR/Pay users and steps to help you troubleshoot your issue:

• Is my internet browser/operating system compatible compatible with HR/Pay?
• Is my mobile device compatible with HR/Pay?
• I am having trouble viewing my paycheck using Firefox on a Mac computer.
• I am trying to view a PDF using Firefox on a Mac computer and the PDF keeps opening in a blank browser tab.

Contact Us

For additional assistance with HR/Pay, please contact us and we will be glad to assist you: