Ready to Enroll
MAP, the Membership Administrative Portal, will open for Open Enrollment on October 1st. MAP is your portal to select and change your health, dental, vision and spending account benefits. Use the link below to access MAP to view your current elections and make changes for next year.
Select your Regent University (University of Kansas) and you will be taken to your login screen. To sign into MAP, you will use your KU online ID and password, the same credentials you use to log into your work computer.
If you can't login,open link with a different browser. If you are still experiencing issue, visit MAP Enrollment Assistance section below.
- You may go into MAP as many times as needed during the Open Enrollment period to make changes.
- Pending election statements will be emailed to your registered email address each time an election is saved in the portal.
- The elections saved as of midnight on October 31, 2017, will become effective January 1, 2018.
MAP Enrollment Assistance
If you experience issues logging into MAP
We strongly recommend you use a KU workstation or campus computer lab to enroll during Open Enrollment to ensure you are using a compatible browser that is properly configured. If you experience issues logging in, first try opening link with different browser. If this does not work, clear your browser’s cache.
Clearing cache and cookies
Please note: for all PC browsers, just hold Ctrl+Shift+Del. On a Mac, it's Shift+Command+Delete. After going through the process of clearing cache and cookies, you may need to restart your browser for the changes to take effect.
If you need additional help or have questions, contact your IT support staff. You also can contact the KU IT Customer Service Center at 785-864-8080 or email@example.com. In-person support is available at the Daisy Hill Commons on the 2nd floor. All locations are open 8 am – 8 pm, Monday –Thursday and 8 am – 5 pm, Friday. The Daisy Hill location is open on Saturday, 10 am – 6 pm. On Sunday, only phone and email support (785-864-8080 or firstname.lastname@example.org) are available from noon to 8 pm.
MAP Technical Support from the State Employee Health Plan
Technical Support During the Open Enrollment Period, October 1 through October 31: If you experience any technical issues with this portal, call the MAP Help Desk at 1-800-832-5337 (Toll Free). The MAP Help Desk will be open from October 1 through October 31, Monday – Friday, 7 AM to 5 PM and Saturday, 9 AM to 2 PM Central Time.
Technical Support After Hours during Open Enrollment: Please e-mail: email@example.com Include your name, phone number, and an explanation of your issue and they will troubleshoot your issue and contact you within 24 hours with a resolution.
KU Computer Access for Online Open Enrollment
To utilize computers for online Open Enrollment during the month of October, visit your departmental administrative office or Shared Service Center during business hours, or stop by the Human Resource Management Office at 103 Carruth-O'Leary, from 8:00 a.m. to 5:00 p.m., M-F.
Need Special Assistance?
If you will be out of the country without online access or will not otherwise be able to make Open Enrollment elections during the month of October, please contact Benefits as soon as possible for assistance at 785-864-7402 (Open Enrollment hotline); stop by 150 Carruth-O’Leary between 8 am to 5:00 p.m., M-F; or email firstname.lastname@example.org.
Insurance Cards Reminders:
- Caremark will send new ID cards to all members.
- Aetna, BCBS, Delta Dental, Surency Vision and Quest will send new cards to members who make changes in coverage.
- NueSynergy and Optum will send new debit cards to new members only.
Have You Moved?
If you have moved, please ensure that your current mailing address has been updated. You can see your contact information in MAP, once you log in, under Contact Information. This is the address that will be used by the insurance companies and will ensure prompt delivery of your new insurance cards.
You will also need to update your address in KU’s HR/Pay database by using Self-Service at hr.ku.edu (Main Menu>Self Service>Personal Information> Home and Mailing Address - select the red pencil icon to edit).