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HR/Pay Troubleshooting

The information below provides assistance with resolving common HR/Pay issues you may encounter when using the system. If you need additional assistance, please feel free to reach out to us using the contact information provided below.

Training Materials

Please visit HR/Pay resources where you can download training materials that will help you navigate HR/Pay and perform common transactions.

Common User Issues

Below are common issues experienced by HR/Pay users and steps to help you troubleshoot your issue:

Contact Us

For additional assistance with HR/Pay, please contact us and we will be glad to assist you:

IT Customer Service Center - For Technical Assistance
HR/Pay Help Desk - For System Usage Assistance
  • Email: hrpay@ku.edu
  • Phone: 785-864-0600
  • Hours: Monday - Friday: 8:00 a.m. to 5:00 p.m.

Need Help? Ask Us!
HR/Pay Quick Links
Search for HRM Policies

Visit the Policy Office for more information.

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