Empowering a Community of Excellence

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7 Habits of Highly Effective People

This management program, designed by the Covey Leadership Center, brings to life the principles taught in Dr. Stephen Covey's national bestseller of the same title. The focus is on personal and interpersonal leadership development. Participants learn how to become more opportunity minded, improve relationships, and resolve conflicts. Certified Franklin Covey Trainer, Kathleen Ames-Stratton, will present this program. Our contract permits us to only offer this program to KU Employees and Affiliates. (There is a materials fee of $110.00.) Visit the Franklin Covey website for more information.


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Active Shooter Training

The threat of an active shooter attack is rare but very real. Learn how to prepare for, and respond to, an active shooter situation. This course was developed to provide the University with guidance on how to prepare for and respond to active shooter crisis situations.

Aspiring Leaders Program

The Aspiring Leaders Program introduces the essentials of effective leadership to equip employees to lead from where they are within their organization. The program provides an experiential, hands-on approach that motivates people to apply what they have learned by serving as influential team members and put into place tools and conditions to help sustain the learning.

Staff interested must complete an application process and the program is limited to 15 employees. KU employees who currently do not have a formal title of leadership and have one year of service are encouraged to apply.


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Bold Goals: Winning Teams

As we look to change key processes to create a more efficient and effective university, it is essential that we build winning teams capable of achieving critical goals with excellence. In this workshop learn how to: * Focus on a few critically important goals * Act on the lead measures that impact goal achievement * Measure success and motivate employees through visible and compelling scoreboards * Hold one another accountable and create a cadence of accountability.

Bridges: Preventing Discrimination and Harassment (online course)

Building a Supportive Community helps colleges and universities comply with employee education requirements relating to sexual misconduct under Title IX of the Education Amendments Act of 1972 and Section 304(a)(5) of the Violence Against Women Reauthorization Act of 2013 (known as the Campus SaVE Act. This course is required for new employees.

Building Intercultural Skills Workshop #1

As KU’s international student population grows, staff will need tools to help bridge intercultural differences. Learn ways to handle confusing situations and puzzling interactions with the increasingly diverse population that KU serves. This workshop offers practical suggestions for working with international students and scholars to establish effective communication and awareness.

Building Intercultural Skills Workshop #2

"Building Intercultural Skills, Workshop #2” expands upon the topics introduced in the first workshop by continuing to delve into intercultural knowledge and techniques. We’ll explore the difference between stereotypes and generalizations, discuss additional strategies for bridging between international cultures, and compare cultures using a web-based program. The goal is for participants to walk away with practical tools for engaging positively with international students, scholars and faculty.

Building Intercultural Skills Workshop #3

(Note: There is a fee of $20.00 for the code.) Builds on the first two workshops to better understand your own cultural characteristics and gain practical insights for working with internationals at KU. What are “American values”? Learn how values shape our behaviors and reactions. Participants completing this workshop will receive a certificate and resources for continuing to develop knowledge and skills in this area. Use this URL to purchase the $20 Globe Smart Profile required for the workshop. Enter the coupon code "acadtwen" to get the academic rate



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Center for Teaching Excellence


Communication in the Workplace

Designed to increase participants' awareness of themselves and others, this course provides skill development for communicating in the workplace.

Compassionate Communication, Empathy: A Deeper Dive into Empathy, the Breath of Compassion

This training is intended to support participants in having a deeper integration of empathy. In a supportive, community environment, participants experience challenge, guidance and support in the practice of empathy and seeing our world empathically. Throughout our time together we will learn to increase our capacity for being present, learn to focus our awareness, and develop the ability to work with our own capabilities and humanity, in real-time situations. Feelings and needs are the focus of empathy, so our relationship to them directly influences the quality and depth of our empathy. At this workshop, through practice and exercise, we will broaden and enrich our understanding and experience of these "life energies" thereby deepening our practice of empathy. Throughout the workshop, we will build on that work with well-defined empathy processes to bring a fruitful, sustainable practice of empathy into your life. The Introduction to Compassionate Communication course is a prerequisite for A Deeper Dive into Empathy.

Compassionate Communication, Introduction

A basic introductory course on Compassionate Communication, an approach created by psychologist and mediator Marshall Rosenberg 50 years ago and used in more than 60 countries. Compassionate Communication is communicating in ways that foster understanding, connection, and compassion. It is not just a set of approaches but an awareness designed to develop a certain kind of compassionate rapport with ourselves and each other. Approaches include translating judgments into observations, emphasizing needs instead of strategies, replacing thoughts with feelings, and changing demands into requests. Empathy, self-empathy, and authentic self-expression are emphasized. Opportunities to practice through group activities are part of the class. This introductory class is required in order to complete any other classes within the Compassionate Communication Series.

Compassionate Communication, Handling Conflict Using Compassionate Communication: Inner Work

This new training (as of June 2021) is intended to support participants in applying some fundamental premises and approaches of Compassionate Communication to handling conflict. Focus will be given on addressing one’s own reactivity, assumptions, and “enemy images” one might have of the other person during conflict. This is the internal work of handling conflict. Part 2 will deal with the outer work of handling conflict and have a focus on expressing honestly during conflict and utilizing empathic approaches. Part 2 is scheduled to kick off in December 2021.

Compassionate Communication, Needs and Feelings

Diving Deep into Feelings and Needs takes us from the very beginning concepts of Compassionate Communication to a deeper understanding of the purpose, meaning and implications feelings and needs has in our lives and in the world. We will practice responding and communicating consciously by expressing and hearing, based on an awareness of our own and other people’s needs. Participants are offered a deeper understanding and experience of this new generation of communication skills, and establish a clear idea of what feelings and needs are and what they are not. Through exercises, demonstrations, role-plays and more, participants will have first-hand experience practicing and ultimately developing skills to bring back into their daily lives. It is part of the Compassionate Communication Series. The Introduction to Compassionate Communication course is a prerequisite and must be completed before taking the Needs and Feelings class. 

Compassionate Communication, Observations & Requests

Making observations free of evaluations and making clear, specific, doable requests of what you want (rather than what you don't want) are two of the components of Compassionate Communication.This training is currently in development for delivery in late 2021. It is part of the Compassionate Communication Series. The Introduction to Compassionate Communication course is a prerequisite.

Compassionate Communication, Self-Empathy

This session is designed to deepen your ability to connect with self and heal your past through the process of self-empathy. Exploring the places where you get emotionally triggered enables you to develop a greater understanding of why you react so strongly, and facilitates uncovering the deep-rooted beliefs that relate to those reactions. It also enables you to expand your ability to choose how you want to respond to the things that trigger you, and empowers you by providing new tools for remembering that your Divine self.

During this session, you'll learn a variety of supportive self-empathy techniques. The techniques themselves are simple, yet the results are profound! You will pick up skills for understanding yourself more deeply, expressing a fuller spectrum of emotions, getting past persistent jackal message, and becoming fully loving toward yourself.

Conducting Unclassified Professional Staff, University Support Staff and Student Searches

Search training provides an overview of equal opportunity principles, university hiring guidelines and best interviewing practices. Attendance is encouraged for those who plan to chair a search committee and anyone else needing a refresher on conducting staff searches. Student hourly hiring practices and these changes will be touched upon at the session as well..

Creative Meeting Strategies

This workshop provides creative strategies and innovative tools for facilitating meetings, problem-solving, group decision-making, soliciting input, and engaging in productive dialogue.

Customer Service: You Make The Difference

The success of The University of Kansas is dependent upon providing high-quality service to achieve our organizational goals. What you do here and how you provide service is very important to our institution. This workshop examines the various aspects of customer service and guide participants through evaluating their contribution to the success of the university. 


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Disciplinary Actions (online course)

The University of Kansas has specific procedures for handling all matters related to disciplinary actions. The types of actions required for handling disciplinary actions are different depending on the type of staff member involved (USS or UPS).

Discover Your Strengths

What are your strengths? Do you focus your energy on developing your strengths or fixing your weaknesses? Research indicates we are much more likely to succeed professionally and personally by building on our strengths. This workshop will focus on uncovering and identifying your talents, and strategies for applying your strengths in daily life.

Participants must purchase and complete the Strengths Finder 2.0 assessment prior to the workshop.


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Effective Meeting Facilitation

The word facilitate means "to make easy". This workshop is designed to assist those new to meeting facilitation in running successful meetings. We will cover concepts of group development and the three dimensions of team success. Applying the key meeting skills of planning, participation, process tools, recording, closure and follow through to your next meeting will not only make the meeting process easier for you, as the facilitator, but for your team as well.

Electronic Communication at Work

As workplace communication has moved from paper to the Internet, we're able to get our messages across more quickly and easily. But has this made our communication more effective? This workshop presents writing strategies to make emails, website content, and electronic documents clear, concise, and readable. If you would like to "upgrade" your approach to writing in the workplace, attend this two-and-a-half hour workshop. This workshop is geared to employees who work in an office environment.

Emily Taylor Program Schedule


Emotional Intelligence in the Workplace

To be emotionally and socially intelligent is to effectively understand and express our emotions, to understand and relate well with others, and successfully cope with daily demands, challenges, pressures, and ourselves. This course prepares you to respond to situations in an emotionally intelligent manner, by providing insights about yourself and others.

Employee Self Service

Includes time reporting for hourly employees, leave requests for all employees.

  • Training Presentation (pdf)
  • How to Request an Absence (pdf)
  • Time Rounding Chart (pdf)


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Financials System Training



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Giving and Receiving Feedback

Feedback plays a crucial role in developing talent, improving morale, aligning teams, and solving problems. When properly delivered and received, feedback can provide opportunity to learn something new about ourselves. Gain the confidence to deliver feedback successfully and engage in discussions that strengthen relationships and create an opportunity for everyone to learn and develop.

Great Leaders, Great Teams, Great Results

This new leadership development program is based on Stephen Covey's book, The 8th Habit. It takes a "mind-set, skill-set, tool-set" approach to developing leaders who can unleash the talent and capability of their teams against the organization's highest priorities. In addition to drawing from the legacy of developing effective leaders, the Leadership program taps into the best thinking of leadership experts around the world, including: Jack Welch, Ram Charan, Fred Reichheld, and Clayton Christensen. Certified Franklin Covey Trainer, Kathleen Ames-Stratton, presents this program. Our contract permits us to only offer this program to KU Employees and Affiliates. Materials fee of $141.00 covers all course materials, dvds, cds and 2 Leadership Quotient assessments. For more detailed information visit the FranklinCovey web site.

Grief and Loss in the Workplace

Loss, whether through the death of a loved one, an illness, a divorce, a miscarriage, an accident, a job lay-off or restructuring, a beloved pet, or even a life's dream is something we all experience at some time in life. There are no adequate words to describe the pain of loss. Grief and loss affects us on so many levels... physically, emotionally, mentally and spiritually. When one is grieving a death or a loss, the impact on his/her co-workers can be tremendous and can influence the workplace in a variety of ways. Productivity can be compromised and the dynamics of the workplace can change. This seminar will look at ways in which we can support our colleagues and one another during times of loss and upheaval.

Guidelines for Awarding USS Merit

If you supervise and recommend merit increases for university support staff (USS), you may find the following workshop helpful. Human Resources will offer a 1 hour workshop on handling the USS merit increase process. The workshop will include information about the allocation process for merit funds, the criteria utilized for merit, how the merit process relates to annual performance evaluations, and will include a merit increase recommendation exercise.


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HR/Pay Time & Absence for Departmental Time Reviewers

This training is for the departmental, area or business service center staff member with job responsibilities to assist the completion of work time and absence approvals. Supervisors should attend the course: HR/Pay Time and Absence for Supervisors.

HR/Pay Time & Absence for Supervisors

This class is for training of supervisors.


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Instructional Services Workshops

Instructional Services offers instructor-led workshops on computing and information literacy topics, customized classes for KU courses and other groups, consulting services (one-one-one training) for individuals, and resources for instructors and learners.
Email: training@ku.edu
Phone: 785/864-0410
Scheduled Workshops

Intersections: Preventing Discrimination and Harassment (online course)

The course shows how to create a workplace culture free of harassment and discrimination. Filled with engaging interactive exercises, the course teaches skills to identify, prevent, and report inappropriate and abusive conduct. In addition to gender-based discrimination and harassment, Intersections covers discrimination based on other protected characteristics like race, age, and national origin. This course is required for all KU employees.

Interviewing with Confidence

Are you searching for a new job or just interested in brushing up on your interviewing skills? It is important to understand the goals of the interview, prepare for it beforehand and know the proper protocol for dress and punctuality. This workshop will give you practical, hands-on applications to assist you in preparing for a job interview. You will learn how to successfully present yourself, tackle tough questions, and leave a good impression with your interviewers.

Introduction to Compassionate Communication

A basic introductory course on Compassionate Communication, an approach created by psychologist and mediator Marshall Rosenberg 50 years ago and used in more than 60 countries. Compassionate Communication is communicating in ways that foster understanding, connection, and compassion. It is not just a set of approaches but an awareness designed to develop a certain kind of compassionate rapport with ourselves and each other. Approaches include translating judgments into observations, emphasizing needs instead of strategies, replacing thoughts with feelings, and changing demands into requests. Empathy, self-empathy, and authentic self-expression are emphasized. Opportunities to practice through group activities are part of the class. 

Introduction to Positive Psychology

Positive psychology is a rapidly emerging field that is creating excitement in both the academic and business community. Positive psychology is the study and science of factors that lead to success and meaning in professional and personal pursuits. This workshop provides a fast paced and interactive overview of the basic principles of positive psychology, including factors that lead to happy and productive lives, specific strategies to increase positive emotions and workplace effectiveness, how to create hope, strength based vs. problem solving perspective, and creating a positive work environment.

Introduction to Supervision

A basic course in supervision for KU staff members supervising student employees and who have limited supervisory experience. The course covers the benefits and challenges of supervising students, setting expectations with students, communication, trust and relationship building, mandatory reporting and sexual harassment, and handling microaggressions through bystander interventions. 


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Know KU? Learn to Use the Resources of KU Info

KU is such a big place, there is no way to know the answer to every KU question. But wouldn't be nice to have some of the same tools KU Info uses every day? If, at any time during your work day, you feel like you are serving as KU Info for someone, then you need to become a KU Info Affiliate. This program provides an executive summary of the training received by KU Info staff members. You'll learn about KU Info's top ten online resources, ways to find historical data, and even some of the mantras KU Info uses when answering the most difficult questions. You'll leave with a nice certificate congratulating you as a new KU Info Affiliate, and you'll have the tools to answer a broad range of questions about KU and beyond.


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Manager Self Service for Supervisor

Includes approval of time reported and leave requested.

  • Training Presentation
  • How to Modify Punch Timesheet
  • How to Approve an Absence

Managing Difficult Conversations

Are you avoiding a conversation you need to have with someone? It might be a co-worker, your boss, or one of your employees. No matter how competent we are, we all experience conversations that cause us anxiety and frustration. This workshop gives you the tools you need to prepare for that difficult conversation and keep it focused and constructive. The conversations we have, or don't have, shape our relationships and our workplace. You can make a difference, one conversation at a time.  Course content based on the work of the Harvard Negotiation Project.

Mental Health First Aid in Higher Education

Mental Health First Aid in Higher Education is designed with colleges’ and universities’ unique culture and resources in mind. Training students, faculty and staff in higher education settings how to recognize the symptoms of emerging mental illnesses or to assist young adults in a mental health crisis can help lessen the severity and impact of mental illnesses. This training – like regular First Aid or CPR – is designed to give people the skills to help someone who is developing a mental health problem or experiencing a mental health crisis. The course uses role-playing and simulations to demonstrate how to recognize and respond to the warning signs of specific illnesses.

Individuals trained in Mental Health First Aid in Higher Education can help: - Raise awareness and encourage understanding of the ways in which one’s cultural background can impact the discrimination associated with mental illness - Reach out to those who suffer in silence, reluctant to seek help - Let students know that support is available on campus and in the community - Provide information on self-help strategies and campus and community resources Mental Health First Aid in Higher Education is a 2-day (9 hour) course offered by Counseling and Psychological Services at the University of Kansas and is open to current employees and currently enrolled students at the Lawrence campus. Attending the entire course is required in order to receive certification.

Mindfulness in Everyday Life:

This workshop focuses on learning the essential components of mindfulness and how to incorporate mindfulness skills into your everyday life in order to achieve greater appreciation of the present moment and decreased stress. Practical strategies for developing your own personal relationship with mindfulness will be presented. In addition, we will complete a few mindfulness exercises. This workshop will inspire you to cultivate a new relationship with your internal thoughts and emotions as well as the world around you.


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New Employee Orientation

This online program is designed to provide new employees information concerning benefits, campus resources, and guidance to support the transition to campus as a new employee. In addition to online orientation, Human Resource Management has a comprehensive website to prepare new employees for their first day at the University of Kansas.


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Project Management Essentials for the Unofficial Project Manager

People + Process = Success Project management isn’t just about managing logistics and hoping the project team is ready to play to win. Today’s knowledge workers have slipped into the role of unofficial project manager. This workshop will help participants to consistently complete projects successfully. Participants learn to implement a disciplined process to execute projects and to master the skill of “informal authority”. Certified Franklin Covey Trainer, Kathleen Ames-Stratton, and PMI-certified project manager, Jami Jones, present this program. Our contract permits us to only offer this program to KU Employees and Affiliates. Materials fee of $135.00 covers all course materials, tools and check lists. For more detailed information visit the FranklinCovey web site.


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Research Training

Email: wsharp@ku.edu for more information, sumac@ku.edu to enroll.
Phone: 785/864-7430 (Bill Sharp) or 785/864-4148 (Susan MacNally)
Training and Resources
Research Administration 101

Resumes for Interviews

Are you considering looking for a new job or just want to ensure your resume is current? It is important to remember that your resume is often the first information a prospective employer will have about you and can create a favorable or unfavorable impression. This workshop will give you practical assistance in preparing and/or updating your resume to ensure it is 'on track' to assist you with your career goals.


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Safe Zone

The Center for Sexuality and Gender Diversity in partnership with the Office of Multicultural Affairs present Safe Zone, an educational program that will help create a safer, more civil community for all individuals, particularly those of sexuality and/or gender minorities (e.g., lesbian, gay, bisexual,  transgender, queer, intersex, asexual, etc.).  The purpose of this program is to reduce homophobia, transphobia, and heterosexism on our campus, and to make KU a safer and freer environment for all members of our community, regardless of sexual orientation, gender identity, or gender expression.

After the training, the ally will be equipped with resources and the official Safe Zone placard to hang in their space, sending a message to the campus community that they are understanding, supportive, and trustworthy individuals in regard to sexuality and gender diversity issues.

Security Awareness at KU (online course)

This course was developed by the KU IT Security Office with assistance from the Office of Institutional Compliance. This course provides KU employees with the tools they need to use email and the internet safely, handle sensitive data securely, and report suspected security incidents.

Staff Fellows Program

A program jointly sponsored by the Office of the Provost and Department of Human Resource Management - - awards staff with mentoring opportunities alongside senior administrators, leadership training, skill development and an expanded perspective of campus and University initiatives. Information is available at: http://humanresources.ku.edu/staff-fellows-program

Staff Leadership Summit

The Staff Leadership Summit is an annual professional development event for university staff to explore leadership topics through presentations by KU staff and faculty.

Supervisory Training for Excellence in Performance (STEP) 2.0

This newly revised comprehensive program helps supervisors develop essential skills in employee engagement, self-management, organizational change, employee recruitment, performance management, communication, workplace diversity, mandatory reporting, ADA, compliance areas, and workplace ethics.​Priority registration will be given to new and existing supervisors who supervise one or more FTE.  When space is available aspiring supervisors may participate with permission from their supervisor.

Sustainability at Kansas University (online course)

The KU Center for Sustainability’s mission is to empower KU students, faculty, and staff to make decisions that protect natural ecosystems, create economic prosperity, and treat all people with equity and respect. This collection of brief videos will introduce you to key campus sustainability initiatives and programs, as well as highlight resources and best practices that all faculty and staff can participate in and access in order to help further KU’s mission to create a more sustainable campus.


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Time Management

What you do with your time, with information, and your focus are the real decisions you must prioritize and establish habits. The small changes in managing your time might include as assessment of what controls your attention, or methods of organizing your work, or workspace, and when faced with a task or a project, determining the next step. This course is designed to assist you in becoming more efficient in self-management by bringing awareness to how you spend your time and creating new habits for managing your time.

Time Reporting for Personnel Related Staff

Includes monitoring time reporting in Time Reviewer role


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Zig Zag Creativity

Creativity does not descend like a bolt of lightning that lights up the world in a single, brilliant flash. It comes in tiny steps, bits of insight, and incremental changes. Zigs and zags. --Keith Sawyer This workshop focuses on the eight step Zig Zag model of creativity and offers a proven method for developing new ideas and creative problem-solving no matter what your profession. If you are looking for a process to move your creativity forward, then the Zig Zag model may be for you. 

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